Shipping, Returns & Warranty Policy

1.Order processing

Orders are processed during normal business hours, Monday through Friday, excluding holidays. Processing times may vary depending on product availability, payment verification, and business account approval. Orders are not considered accepted until payment has been successfully processed and approved.

2.Shipping

We ship orders using reputable shipping carriers selected based on the destination and service availability. Estimated delivery dates are provided for convenience only and are not guaranteed. Falah Distribution is not responsible for delays caused by weather, carrier issues, holidays, or other circumstances beyond our control. Customers are responsible for providing accurate shipping information. Additional shipping charges resulting from incorrect addresses may be the customer's responsibility.

3.Inspection upon delivery

Customers should inspect all shipments immediately upon delivery. If your shipment is damaged, contains incorrect items, or is missing products, you must notify Falah Distribution within 48 hours of delivery through the Contact Us form on our website. Please retain all original packaging and provide photographs when reporting shipping damage.

4.All sales are final

All sales are final. Due to the nature of the products we distribute, Falah Distribution does not accept returns or exchanges except in cases where an incorrect item was shipped or a product arrived damaged due to shipping. Products returned without prior authorization will not be accepted.

5.Opened products

For health, safety, and regulatory reasons:

• No returns, exchanges, or refunds will be accepted on any opened, used, or tampered products.
• Products must remain in their original, unopened, and resalable condition if a return is approved due to shipping error or damage.

6.Incorrect shipments

If we shipped the wrong product, please notify us within 48 hours of delivery. After reviewing your claim, we may, at our discretion:

• Replace the incorrect item
• Issue a credit
• Arrange for return of the incorrect merchandise

7.Damaged shipments

Visible shipping damage must be reported within 48 hours of delivery. Please include:

• Order number
• Business name
• Description of the damage
• Clear photographs of the damaged product and packaging

Failure to report shipping damage within this timeframe may affect our ability to process your claim.

8.Product warranty

Falah Distribution does not provide warranties on the products we sell unless specifically stated otherwise. If a manufacturer offers a warranty for a product, all warranty claims must be submitted directly to the manufacturer in accordance with their warranty policies. Customers should visit the manufacturer's official website or contact the manufacturer directly for warranty registration, troubleshooting, repair, or replacement. Falah Distribution is not responsible for administering, approving, or processing manufacturer warranty claims.

9.Product packaging

Manufacturers may update product packaging, colors, flavors, labeling, or product specifications without prior notice. Product images displayed on our website are for reference only and may differ from the actual product received.

10.Shipping restrictions

Certain products may not be available for shipment to all states or jurisdictions due to federal, state, or local laws. Falah Distribution reserves the right to refuse or cancel any order that cannot legally be shipped or sold.